Your satisfaction is our top priority. If you are not satisfied with your purchase, we are here to assist you with a refund.
Eligibility for Refunds You have 15 days to request a refund from the date you received the item. The item must be unused, in the same condition that you received it, and in the original packaging. Proof of purchase or receipt is required to process your refund.
Non-Refundable Items Gift cards Sale items (only regular priced items may be refunded)
How to Request a Refund Contact our customer service team at xee.classic@gmail.com to initiate the refund process. Pack the item securely in its original packaging and include your receipt or proof of purchase. Ship the item to the following address: House #35, Street #07, Katcha Jail Road, Chungi Amer Sudhu Lahore.
Refund Process Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. The refund may take up to 7-10 business days to process.
Shipping Costs You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Damaged or Incorrect Items If you receive a damaged or incorrect item, contact us immediately at xee.classic@gmail.com with details of the product and the defect. We will arrange for a refund or replacement.
Exchange Policy
We understand that sometimes a product may not meet your expectations or fit as you intended. That’s why we offer an easy exchange process.
Eligibility for Exchanges You have 15 days to exchange an item from the date you received it. The item must be unused, in the same condition that you received it, and in the original packaging. Proof of purchase or receipt is required to process your exchange.
Non-Exchangeable Items Gift cards Sale items (only regular priced items may be exchanged)
How to Exchange an Item Contact our customer service team at xee.classic@gmail.com or to initiate the exchange process. Pack the item securely in its original packaging and include your receipt or proof of purchase. Ship the item to the following address: House #35, Street #07, Katcha Jail Road, Chungi Amer Sudhu Lahore.
Shipping Costs You will be responsible for paying your own shipping costs for returning your item. Shipping costs for the new item will be covered by us.
Damaged or Incorrect Items If you receive a damaged or incorrect item, contact us immediately at xee.classic@gmail.com with details of the product and the defect. We will arrange for a replacement at no additional cost
